Every week, DX Brief decodes the best retail podcasts and reports into clear, actionable insights for digital, IT, and operations leaders. Learn what’s working inside Sam’s Club, IKEA, Nike, and beyond.
This week: Levi’s 3-part AI framework, Belstaff’s total tech reboot, why your contact center might be your best sales channel, and how to avoid the Agentic AI hype trap. Plus: join the retail DX benchmarking survey to see where you really stand.
Walmart is rethinking shrink, not with more locked cases, but with multi-signal AI that targets bad actors without slowing down good customers.
Design tech for the people who bring your brand to life, not just the ones walking in the door.
This week: How 2-minute microlearning, AI radios, and co-designed tech are driving real retail results.
The week’s blueprint: listen to your people, enhance your advisors, and let tech scale your brand’s humanity.
Sam’s computer vision exits. IKEA’s store network refresh. Lucien’s in-store emoji hacks. All signal one thing: tech’s not your bottleneck, execution is.
40% of sessions show frustration. Before you chase agents, fix your mobile checkout and kill rage clicks.
From costly ERP failures to customer-first stacks and ROI-driven AI, here’s how retail leaders are future-proofing their operations.
Target’s curbside stack, Sephora’s clienteling loop, and Walmart’s substitution AI prove the moat is in the orchestration.
Gen Z won’t be fooled, AOV dropped, and everyone’s checking your price tags. Winning Prime Week now means outmaneuvering Amazon and your .com competitors.
Morgan Stanley surveyed ~680 Gen Z interns and found that large brands are losing market share, so retailers need to on-board AND churn brands faster.
